Acceptable Use Policy

Effective Date: 2026-05-20 · Version 1.0

DRAFT — PENDING LEGAL REVIEW. This Acceptable Use Policy is a working draft prepared for review by qualified telecommunications counsel. It must not be relied upon as-is.

This Acceptable Use Policy (the “AUP”) governs your use of the Call on Novus platform (the “Service”) and is incorporated by reference into our Terms of Service. Violation of this AUP is a material breach of the Terms and may result in immediate suspension or termination without notice. Capitalized terms not defined here have the meaning given in the Terms.

1. Prohibited Calling Practices

You must not use the Service to:

place any call to a phone number for which you do not hold valid prior express written consent satisfying Applicable Law;
place calls to numbers on the U.S. National Do-Not-Call Registry, any state Do-Not-Call registry, the Canadian National DNCL, or any analogous foreign registry, unless a documented, currently valid exemption applies;
place calls outside of the calling hours permitted by Applicable Law in the End Recipient’s local time zone (including, at minimum, the 8:00 a.m.–9:00 p.m. window under the U.S. TCPA / TSR and the equivalent CRTC windows in Canada);
ignore or fail to honor an opt-out, do-not-call, “stop”, or revocation-of-consent request from an End Recipient;
fail to disclose at the start of a call that the End Recipient is conversing with an artificial or AI-generated voice, where such disclosure is required by Applicable Law;
transmit inaccurate, falsified, or misleading caller-ID information, or use any number you are not lawfully authorized to use;
place “dead-air”, “one-ring”, or other call patterns that produce abnormal hang-up, short-duration, or no-answer ratios;
use the Service to make calls in connection with any fraudulent, deceptive, defamatory, threatening, or harassing scheme.

2. Prohibited Content

You must not use the Service to deliver, generate, or solicit:

any communication that impersonates a natural person, healthcare provider, government agency, financial institution, or other entity without lawful authority;
phishing, vishing, identity-theft, credential-harvesting, or social-engineering content;
scam, “Nigerian-prince”, lottery, “IRS”, or other deceptive financial pretexts;
illegal goods, services, or activities under the laws of the End Recipient’s jurisdiction;
content that infringes intellectual-property rights of any third party;
content that is obscene, threatens or incites violence, or is otherwise unlawful;
content that violates the policies of any underlying telecommunications carrier or messaging provider.

3. Prohibited Targets and Industries

You must not use the Service for outbound campaigns to:

any End Recipient under the age of sixteen (16);
End Recipients identified to you as vulnerable (e.g., elderly persons targeted for high-pressure sales) where Applicable Law restricts or forbids such marketing;
any industry, product, or service prohibited by your carrier’s acceptable-use policy, including but not limited to: cannabis (where federally illegal), unregistered securities, payday lending without proper licensure, weapons sales without licensure, adult content, gambling without licensure, or pharmaceutical sales without licensure.

4. Required Practices

In connection with your use of the Service, you must:

maintain in good standing your own carrier account (BYOC) and all related carrier-side registrations (Trust Hub, A2P 10DLC, STIR/SHAKEN, brand and campaign registration);
scrub all calling lists against the U.S. National DNC Registry, every applicable state DNC list, the FCC Reassigned Numbers Database, the Canadian National DNCL, and your internal opt-out list, no less frequently than every thirty-one (31) days and immediately before any campaign;
cause every outbound AI Agent call to begin with a clear identification of the seller, the purpose of the call, and (where required) a disclosure that the End Recipient is conversing with an artificial or AI-generated voice;
provide a clear, immediate opt-out mechanism in every call, and process opt-outs within the time required by Applicable Law (no later than thirty (30) days for U.S. calls);
maintain complete consent, opt-out, DNC-scrub, and time-of-day records sufficient to demonstrate compliance for at least five (5) years;
respond promptly and substantively to any traceback request received from the Industry Traceback Group, your carrier, or a regulator;
cooperate in good faith with Call on Novus in any investigation arising from a suspected breach of this AUP.

5. Platform Integrity

You must not:

reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by Applicable Law;
circumvent rate limits, abuse controls, opt-out enforcement, or any compliance feature of the Service;
scrape, harvest, or attempt to extract data about other Customers, End Recipients, or Call on Novus systems;
introduce malware, conduct denial-of-service, or otherwise interfere with the operation of the Service;
use the Service to test or train any artificial-intelligence model belonging to a third party without permission;
share access credentials or operate the Service as a service bureau for any third party other than your own End Recipients.

6. Enforcement

We may, at our sole discretion and without prior notice: (i) suspend or terminate accounts that we reasonably believe have breached this AUP; (ii) block specific calls, scripts, prompts, or campaigns; (iii) require remediation or evidence of compliance as a condition of restoration; (iv) cooperate with carriers, the Industry Traceback Group, and regulators investigating suspected abuse; (v) preserve and produce relevant records in response to lawful process. We may update this AUP from time to time; material changes follow the notice mechanism in the Terms.

7. Reporting Violations

To report suspected abuse, regulatory complaints, or AUP violations, contact abuse@novusasi.com or legal@novusasi.com. We respond to traceback requests from the Industry Traceback Group, US Telecom, and cooperating carriers without undue delay.