Effective Date: 2026-05-20 · Version 1.0
These Terms of Service (the “Terms”) govern your access to and use of the Call on Novus platform and related services operated by Novus Technologies, Inc., a company organized under the laws of the State of Delaware, United States (“Call on Novus”, “we”, “us”, or “our”).
By creating an account, accepting these Terms during sign-up, or by using the Service, you (“Customer”, “you”) agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent and warrant that you have the authority to bind that organization, in which case “Customer” refers to that organization.
Call on Novus provides a self-service, multi-tenant software platform through which Customer may configure AI Agents and schedule or run outbound and inbound voice calls placed through Customer’s own Customer Carrier Account. Call on Novus is a software-as-a-service platform; Call on Novus is not a telecommunications carrier, a telemarketer, a seller, or an agent of Customer. Call on Novus does not originate calls, does not select End Recipients, does not author the content of any call, and does not have a commercial relationship with any End Recipient.
To use the Service, Customer must register an account, provide accurate and current information, and maintain its security. Customer is responsible for all activity occurring under its account, including activity by its Users. Customer must promptly notify Call on Novus of any suspected unauthorized access. Customer must be at least 18 years old and legally capable of entering into binding contracts.
The Service operates exclusively on a bring-your-own-carrier (“BYOC”) model. As a condition of using the Service:
Customer shall not use the Service, and shall not permit any User or End Recipient lead source to cause the Service to be used, to:
This Section 6 is fundamental to these Terms. Customer acknowledges that AI-generated and artificial-voice calls are heavily regulated and that Customer—not Call on Novus—is the “caller”, the “sender”, the “telemarketer”, and the “seller” (as those or analogous terms are used under Applicable Law) with respect to every call placed through the Service.
Customer determines the lists of End Recipients to be called, the content of every call, the timing of every call, and the configuration of every AI Agent. Customer alone causes the Service to place each call. For all purposes under Applicable Law, Customer is the party making and initiating each call. Call on Novus does not select, curate, review, or approve any End Recipient list, script, or configuration.
Customer represents and warrants, on a per-call basis, that it holds valid prior express written consent (as defined by the TCPA, FCC orders, and the FTC TSR, including the FCC’s one-to-one consent rule) from each End Recipient called using prerecorded, artificial, or AI-generated voice or via any automatic telephone dialing system. Consent must (i) be specific to Customer as the named seller, (ii) clearly disclose that AI/automated voice may be used, (iii) not be a condition of any purchase, and (iv) be unambiguous and revocable.
Customer shall scrub all calling lists against the U.S. National Do-Not-Call Registry, every applicable state do-not-call registry, the Canadian National DNCL, the FCC Reassigned Numbers Database, Customer’s internal do-not-call list, and any other applicable suppression list, no less frequently than every thirty-one (31) days and immediately before any campaign. Customer shall not call any number on any such list except where a documented, currently valid exemption applies.
Where required by Applicable Law (including but not limited to California, Utah, Colorado, and any other jurisdiction that requires such disclosure), Customer shall ensure that each AI Agent affirmatively discloses to the End Recipient, at the beginning of the call and again on request, that the End Recipient is conversing with an artificial or AI-generated voice and not with a natural person.
Customer shall confine outbound calls to permitted local hours under Applicable Law in the End Recipient’s time zone (including without limitation the 8:00 a.m.–9:00 p.m. window under the TCPA and TSR, and the equivalent CRTC windows in Canada). Customer shall ensure each AI Agent promptly identifies the named seller and the purpose of the call, provides a callback number, and processes any opt-out request without delay. Customer shall maintain an internal do-not-call list, suppress opt-outs within the time required by Applicable Law (no later than thirty (30) days for U.S. calls), and retain opt-out records for at least five (5) years.
For any End Recipient located outside the United States, Customer shall additionally comply with: the CRTC Rules and ADAD Rules and Canada’s Anti-Spam Legislation (for Canada); the EU GDPR (including any requirement for lawful basis and explicit consent for automated processing of personal data and direct marketing); the UK GDPR; Turkey’s KVKK; Jamaica’s Data Protection Act; and any other Applicable Law in the End Recipient’s jurisdiction. Customer is responsible for determining and satisfying the cross-border data-transfer requirements applicable to any personal data Customer transmits through the Service.
Customer shall maintain, for a period of no less than five (5) years, complete records sufficient to demonstrate compliance with this Section 6, including without limitation records of consent, sources of leads, DNC scrub reports, opt-out logs, and time-of-day enforcement logs. Customer shall make such records available to Call on Novus on reasonable notice in connection with a regulatory inquiry, traceback request, or suspected breach of these Terms.
Any compliance feature offered by the Service (including DNC scrub integrations, opt-out tracking, time-of-day gating, and consent attestation prompts) is provided as a convenience and does not replace Customer’s independent obligation to comply with Applicable Law. Call on Novus makes no representation that any such feature is sufficient to satisfy any specific legal requirement.
Customer shall pay the fees set forth in Customer’s order or as displayed within the Service for AI Agent platform usage, billed on a per-minute or subscription basis as agreed. Carrier usage is billed separately by Customer’s carrier directly to Customer. Call on Novus may suspend the Service or block new calls if Customer’s prepaid balance is exhausted or invoices remain unpaid past their due date. All fees are non-refundable except as expressly stated. Customer is responsible for all applicable taxes other than taxes on Call on Novus’s net income.
As between the parties, Customer owns all Customer Data. Customer grants Call on Novus a worldwide, royalty-free license to host, process, transmit, store, and display Customer Data solely as necessary to provide the Service to Customer, to enforce these Terms, and to comply with Applicable Law. Where any personal data of End Recipients is processed by Call on Novus on Customer’s behalf, Customer is the controller and Call on Novus is the processor; the parties shall enter into a separate Data Processing Agreement reflecting that role allocation where required. Call on Novus may use aggregated and de-identified data for product analytics, fraud detection, and platform integrity, provided that such data does not identify Customer or any End Recipient.
Each party may disclose to the other non-public information of a confidential nature (“Confidential Information”). The receiving party shall use Confidential Information only for purposes of these Terms and shall protect it using the same degree of care it uses for its own confidential information, but no less than reasonable care. These obligations survive termination for three (3) years. They do not apply to information that is publicly known, independently developed, lawfully received from a third party, or required to be disclosed by law.
Call on Novus retains all right, title, and interest in and to the Service, including all underlying software, models, prompts, designs, and documentation. Subject to these Terms, Call on Novus grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to use the Service during the term solely for Customer’s internal business purposes. Customer retains all rights in Customer Data. Customer grants Call on Novus a non-exclusive, royalty-free license to use any feedback Customer voluntarily provides about the Service to improve the Service.
Call on Novus may immediately suspend the Service, in whole or part, without prior notice, if Call on Novus reasonably believes that (i) Customer has breached Sections 4, 5, or 6, (ii) continued provision of the Service would expose Call on Novus or any carrier to regulatory, legal, or reputational risk, (iii) Customer’s Customer Carrier Account has been suspended or terminated by the carrier, or (iv) a traceback request, regulatory inquiry, or material consumer complaint has been received and pending review. Either party may terminate these Terms for convenience on thirty (30) days’ written notice. Either party may terminate immediately for the other party’s material breach if not cured within fifteen (15) days of written notice. On termination, Customer’s right to use the Service ends immediately; accrued fees remain payable; provisions intended to survive shall survive.
Customer represents and warrants on a continuing basis that:
Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. Call on Novus disclaims all warranties, express, implied, statutory, or otherwise, including without limitation any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, error-free performance, or that the Service will satisfy any specific regulatory requirement. Call on Novus does not warrant that AI Agents will produce accurate, complete, or appropriate content in any specific call.
Customer shall defend, indemnify, and hold harmless Call on Novus, its affiliates, and their respective officers, directors, employees, and agents from and against any and all third-party claims, demands, actions, losses, damages, liabilities, settlements, costs, and expenses (including reasonable attorneys’ fees and the costs of responding to regulatory inquiries and traceback requests) arising out of or relating to:
To the maximum extent permitted by law, in no event shall Call on Novus be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or loss of goodwill, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages. Call on Novus’s aggregate liability arising out of or relating to these Terms shall not exceed the fees paid by Customer to Call on Novus in the twelve (12) months immediately preceding the event giving rise to the claim. The limitations in this Section do not apply to Customer’s indemnification obligations under Section 14, Customer’s payment obligations, or breaches of Sections 5, 6, or 10.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of laws principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state and federal courts located in New Castle County, Delaware, and the parties consent to the personal jurisdiction of such courts. Each party waives any right to a jury trial. Where permitted by law, each party also waives the right to participate in any class, collective, or representative action. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Call on Novus may update these Terms from time to time. Material changes will be communicated by email to the address associated with Customer’s account or by prominent in-product notice no less than fifteen (15) days before they take effect. Customer’s continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.
Questions about these Terms may be addressed to legal@novusasi.com. Operational and support questions may be addressed to support@novusasi.com.
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